Shipping & Returns

Shipping

  • Standard delivery for frames – £2.95
  • A confirmation email will be sent to you once your order has been dispatched. Please allow 3-5 working days after your order has been dispatched.
  • Due to the nature of the personalised gift items – please allow 5 working days till order dispatch.

Returns

If for whatever reason you are not happy with your purchase you can return most items within thirty days of receipt as long as it is unused and in its original packaging. We will be happy for you to exchange the item for a full refund. At this time we are not able to refund any return postage charges and an exchange will incur an extra delivery charge.

You have the right to cancel your order within thirty days. This period starts when you receive the item from us. Please notify us in writing or by email within thirty days that you wish to cancel your order and that you intend to return the item(s). We will be happy to offer you a full refund excluding the delivery charge.

Any bespoke item or personalised item is excluded from the above cancellation policy.